Refund Policy

1. Return And Exchange Validity Period

Returns And Exchanges Are Accepted Within 45 Days After The Delivery Has Been Signed For.

2. Return And Exchange Conditions

• Product Has Appearance Issues.
• Product Has Quality Problems.
• Product Has Odor, Severe Color Difference, Or Similar Issues.
• Product Received Does Not Match The Order.
• Return Or Exchange Without Reason.

3. Return And Exchange Process

Decorivano (Hereinafter Referred To As "We") Provides Online Return And Exchange Services. The Process Is As Follows.

• Contact Us By Email Or Phone To Submit A Return Or Exchange Request, And Provide The Order Number, Payment Proof, Reason For Return Or Exchange, And Relevant Photos Or Videos.
• Our Customer Service Team Will Review Your Request. If Approved, We Will Notify You Using Your Provided Contact Details And Confirm The Return Address.
• Send The Product Back To The Return Address Below, And Wait Until We Receive The Package.
• After We Receive The Product, We Will Inspect Whether It Matches The Reported Situation. If The Inspection Is Approved, We Will Process A Refund According To The Refund Policy Or Arrange A Replacement Shipment Within 2 To 3 Business Days.

Return Address: 338 N Grove St, Walcott, IA 52773, US.

4. Refund Information

After The Return Is Confirmed, We Will Process The Refund Within 1 To 3 Business Days. The Refund Will Be Returned To Your Original Payment Method, Such As A Bank Card, Visa Card, Or MasterCard. If The Refund Is Overdue, Please Contact Us For Assistance.

5. Fee Rules

• For Appearance Issues, Quality Problems, Odor, Severe Color Difference, Or Incorrect Items, The Shipping Cost Will Be Covered By Us.
• For Returns Or Exchanges Without Reason, The Shipping Cost Will Be Borne By You.

6. Responsibility Statement

We May Verify The Condition Of Returned Products After Receipt. Items That Do Not Match The Reported Situation May Not Qualify For Return Or Exchange. Products Should Be Properly Packed When Being Sent Back To Help Prevent Damage During Transit.

7. Return Label

Each Package Includes A Return Label To Help Facilitate The Return Process.

8. Contact Us

Address: 338 N Grove St, Walcott, IA 52773, US

Phone: +1 (315) 484-3534

Email: contact@decorivano.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)