Terms of Service

1. Introduction And Scope

This Service Policy Applies To Your Access To And Use Of The Online Store Operated By Decorivano (Hereinafter Referred To As "We"), Including Browsing, Creating Or Using An Account, Placing Orders, And Using Related Services. By Using This Website, You Agree To The Terms Described Below.

2. User Accounts And Website Responsibility

You Are Responsible For Providing Accurate And Up To Date Information And For Keeping Your Account Details Secure. You Are Responsible For Activities Conducted Through Your Account.

We Take Reasonable Measures To Maintain Website Security And Stability. However, We Are Not Responsible Beyond A Reasonable Scope For Service Interruptions Caused By Network Issues, Technical Failures, Or Other Unforeseeable Factors.

3. Products, Inventory, And Pricing Notice

We Aim To Keep Product Descriptions, Inventory Status, And Pricing Accurate. If Information Changes Due To Updates Or Technical Reasons, We Reserve The Right To Adjust Or Correct Product Details, Inventory Quantities, And Prices. We Will Confirm Key Information During Order Processing.

4. Orders And Payment

After You Place An Order, You Will Receive An Order Confirmation. An Order Is Considered Confirmed After It Has Been Successfully Processed. We Will Review And Process Orders Based On The Information Provided And Arrange Next Steps After Confirmation.

5. Shipping Policy

We Currently Deliver Within Australia Only.

Orders Of 89.99 AUD Or More, Including 89.99 AUD, Qualify For Free Delivery. Orders Below 89.99 AUD Are Charged A Flat Shipping Fee Of 7.99 AUD.

The Daily Cut Off Time Is 18:00 Australia/Sydney Time. Orders Placed Before 18:00 Are Counted From The Same Day For Processing. Orders Placed After 18:00 Are Counted From The Next Day. If The Processing Start Date Falls On A Rest Day, Processing Will Begin On The Next Business Day.

Processing Time Is 2 To 3 Business Days. Estimated Transit Time After Dispatch Is 5 To 8 Business Days. All Product Prices Include Applicable Taxes.

For More Details, Please Refer To The Shipping Terms Here.

Shipping Terms

6. Order Cancellation Policy

You May Request To Cancel An Order Before It Enters The Dispatch Process. If An Order Has Already Entered Processing Or Dispatch, We Will Assess Whether Cancellation Is Still Possible Based On The Current Status And Inform You Of The Result.

To Request Cancellation, Please Contact Customer Support By Email Or Phone And Provide The Order Number And Payment Proof. If Approved, We Will Arrange A Refund.

After Cancellation Is Confirmed, We Will Process The Refund Within 1 To 3 Business Days. The Refund Will Be Returned To Your Original Payment Method.

For More Details, Please Refer To The Order Cancellation Policy Here.

Order Cancellation Policy

7. Return And Exchange Policy

Returns And Exchanges Are Accepted Within 45 Days After The Delivery Has Been Signed For.

Eligible Reasons Include Appearance Issues, Quality Problems, Odor Or Severe Color Difference, Incorrect Items, And Returns Or Exchanges Without Reason.

To Submit A Request, Please Contact Customer Support By Email Or Phone And Provide The Order Number, Payment Proof, The Reason For Return Or Exchange, And Relevant Photos Or Videos. If Approved, You Will Receive Instructions To Send The Product Back For Inspection.

After A Return Is Confirmed, We Will Process The Refund Within 1 To 3 Business Days And Return It To Your Original Payment Method. If An Exchange Is Approved, A Replacement Will Be Arranged Within 2 To 3 Business Days After Inspection Approval.

For More Details, Please Refer To The Return And Exchange Policy Here.

Return And Exchange Policy

8. Disputes And Applicable Rules

If A Dispute Arises From Your Use Of This Website Or Our Services, We Encourage Both Parties To Seek Resolution Through Communication. If The Dispute Cannot Be Resolved, It Will Be Handled In Accordance With Applicable Requirements.

9. Privacy And Data Protection

We Value Your Privacy And Take Reasonable Measures To Protect Personal Information. Details About Information Collection, Use, And Your Rights Are Described In Our Privacy Policy.

Privacy Policy

10. Intellectual Property

Content Displayed On This Website, Including Text, Images, Design Elements, And Related Materials, Is Protected By Intellectual Property Rights. Without Authorization, You Must Not Copy, Distribute, Or Use Such Content For Other Purposes.

11. Limitation Of Liability

To The Extent Permitted, We Are Not Responsible For Indirect Losses Resulting From Use Of, Or Inability To Use, The Website Or Services. We Make Reasonable Efforts To Provide Reliable Service, But We Do Not Guarantee Uninterrupted Availability In All Circumstances.

12. Changes To These Service Terms

We May Update This Service Policy When Needed For Operational Reasons. Updates Will Be Posted On The Website And Will Take Effect From The Time Of Publication.

13. Contact Information

Address: 338 N Grove St, Walcott, IA 52773, US

Phone: +1 (315) 484-3534

Email: contact@decorivano.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)